1. Appointment Management & Cancellations To maintain our meticulous medical-grade standards and respect the time of our specialists and waiting clients, we enforce a strict 72-hour policy. Cancellation & Rescheduling: You may change or cancel your appointment up to 72 hours prior to your scheduled time without penalty. Late Cancellations: Cancellations made within 72 hours of the appointment will result in the forfeiture of your deposit or a cancellation fee as specified at the time of booking. Late Arrivals: Please arrive promptly. Arrivals more than 15 minutes late may be considered a "No-Show," or your treatment time may be reduced to ensure the clinic remains on schedule for subsequent medical procedures. 2. Health, Safety & Results Medical Disclosure: You must provide accurate health information via our intake forms. SEPEMA is not liable for adverse reactions resulting from undisclosed conditions. Variable Results: You acknowledge that skin healing, pigment retention, and restorative tattooing are subject to individual biological factors. While we adhere to the highest professional standards, specific results cannot be guaranteed. Age Requirement: All clients must be 18 years of age or have express parental/guardian consent for specific restorative services.